Delivery information
Cost
Orders over $80 will be delivered FREE* of charge to Australian addresses.
Orders under $80 will be delivered for a flat fee of $8.95 to Australian addresses.
If your order weighs over 15kg you may be charged an additional shipping fee. We will contact you directly to discuss this with you before processing your order.
Delivery process and timing
All orders are shipped from our Sydney Warehouse using Australia Post. When your order leaves our warehouse, you will receive a dispatch confirmation email from Australia Post. To track your parcel, please click the link embedded in the email.
Please allow between 2-5 business days for your order to arrive.
If you are not able to accept the delivery of your order and it is returned to our warehouse, you will need to pay the freight charge again when your order has been resent.
International
Unfortunately, we are not able to offer international shipping. Please contact our customer service team if you would like advice on which of our retail partners offer international shipping on Oriental Botanicals products
Delays
Due to the ongoing COVID-19 situation, our delivery partners are experiencing a higher than usual number of deliveries, so there may also be a delay in the delivery of your order once it hits the road. Thank you for your patience and understanding.
Returns
Change of mind returns
Unfortunately, due to health regulations, we are not able to accept returns of our products if you have changed your mind or if you ordered the incorrect item. Please choose carefully and contact our naturopath support team on 1800 550 103 or use our online form if you require assistance in choosing the right product for you.
Other returns
Products can be returned for exchange or refund only in the following circumstances:
- Damaged in transit
- Incorrect product shipped
- Faulty product
In these circumstances, please contact our customer service team on 1800 550 103 or healthorders@mcpher.com.au within 7 days of delivery to arrange the return, exchange, or refund of your order. Please note:
- You need to send the original or a copy of the invoice with your order
- Please allow a minimum of 7 business days from the day you return your package for your account to be credited
Purchasing from other brands in the McPherson’s family
If you are purchasing from multiple McPherson’s brands in one order, please ensure you read each brand’s returns policy before purchasing. These can be found by clicking on the brand links under ‘Our Brands’ in the footer of the Oriental Botanicals website.